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Have you got a compliment, suggestion or complaint ?

Your feedback is important to us, and would like to hear from you. 

Core Care Links reviews each form of feedback recieved, and where possible, it is used to improve our services.

We have provided an easy form for you to fill out below.

Once completed, your details will be sent through to the practice and reviewed appropriately. If a response is requested the service will be in contact with you within 21 days.


We appreciate all forms of feedback on our services, as this identifies what you think we are doing right as well as the things that you feel we are not.

How to Register a Complaint

By post, telephone or email

Core Care Links

c/o Raj Medical Centre

Laceby Road


DN34 5LP

01472 875 135


What information is required?
Details of the Complainant

Contact information for feedback if requested (including preferred method of contact)

Desired Outcome from the complainant’s perspective.


Who can complain?
A patient/service user

The representative of a patient/service user – this can be anyone acting on their behalf with their consent

Anyone who is, or is likely to be, affected by the actions, decisions or omissions of the service that is subject to a complaint.

The representative of a patient who lacks capacity, as long as the representative can be seen to be acting in the best interests of that person.

A patient/service user deemed unable to make a complaint themselves in line with Core Care Links Mental Capacity Act (2005) Policy.

A complaint can only be made by on behalf of someone to whom a Service provided by Core Care Links may have a duty or power to provide a service


Who can a complaint be made about?
A complaint can be made about anything that is connected with the services provided by Core Care Links Ltd.  This includes, but is not limited to:-

Quality or amount of service

Charges for a service

A decision

Failure to follow correct procedure


Attitude and behaviour of staff


Limitations to making a Complaint
Matters that should be dealt with through other procedures will not be dealt with as a complaint, including:-

Disciplinary or grievance proceedings

Criminal Investigations

Where a statutory appeals process is in place

When a complainant intends to take legal proceedings in relation to the substance of the complaint

Allegations relating to safeguarding.Responsibilities


If you wish NHS England to handle the complaint
Write to NHS England at; NHS England, PO Box 16738, Redditch, B97 9PT.

By email to: If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33


What happens if you are dissatisfied with the outcome?
If you are unhappy with the explanation provided then the last stage of the Complaints Procedure is for the complaint to be referred to the Parliamentary and Health Ombudsman who can be contacted on their Complaints Helpline between 08.30 and 17.30 Monday to Friday:

Tel: 0345 015 4033


Fax: 0300 061 4000

You can also write to the Ombudsman at:

The Parliamentary Health Service Ombudsman,
Millbank Tower,